Our Newsletter


FAQ

Frequently Asked Questions

.)    Why should I sell products or services on the Internet?

 

The Internet is a worldwide audience.  If you have a product or service that can be sold to anyone and they don’t have to live near your store, then you should consider opening up your options.  Having a worldwide audience is a great way to grow your business without opening up more franchises.  It also adds credibility to your retail store for local customers.  Over 85% of people from the age groups 16 to 40 will check the Internet before opening up the phone book.  If you're not on the Internet, your competition already is.  Take a little test.  Go to http://www.google.com and type in your competitors name.  See what comes up.  Now, type in your company name and see what happens.  If you've beat them to the punch, good for you.  If not, let's get started today!

If you're still considering this option, you should reserve your domain name Today!  Domain names are unique and can only be purchased by one person.  Don't let your competition steal it out from under you.  Contact Us for additional information on domain name sales.

What is the sales process like; do I need a big distribution center to support an on-line store?

 

People can shop and purchase your products any time of the day or night. Hence the saying "make money in your sleep". 
Once the customer checks out and pays, they’ll receive an automatic email from SkyCart! on your behalf, confirming their order, order number, and telling them what’s next.  You will also be notified that an order was successfully placed.  If you have a manual payment process, then you’ll need to process this payment like you would if they were in your store.  When the order status is updated in SkyCart!, your customer is automatically notified through email.

You’ll also need to fulfill their order and ship it out, so having an account at UPS or FedEx would be a good idea.

You’ll also need to determine how you’ll handle returns or exchanges.  Most companies will not cover shipping on the returned / exchanged item, but it will take you some additional time to process these types of transactions.  Our Ultimate Version offers automatic return RMA’s and store credits.  If you plan to have a fair amount of returns, then you may want to consider purchasing this version of our software.


Our SkyCart! system communicates with your customer every step of the way.  Selling on-line with SkyCart!! makes it easier to keep your customers informed.


Depending on the number of on-line orders you receive and the number of different products you sell, you may need a separate fulfillment area or processing center.  Having a different location for order fulfillment depends on how much volume you’ll be dealing with.  Let’s hope that you’ll need to expand, but initially you can most likely use existing office space.

Having an on-line store can be very profitable, but will also add to the back-end operations of your existing business, so it’s worth considering what may happen.  Don’t let this scare you because, growth is good and will set you apart from the competition.

What is an SSL, why do I need one?

 

An SSL is a secure socket layer.  Easy right?


Allow me to explain: This puts a little lock on the browser session, so it’s secure and encrypted.  Any data transferred during the locked session from your customer to you and from you to them, is not accessible to hackers, so information is safe and protected.

We include an SSL  with every package because we know that if there are a billion people using the Internet, there are potentially thousands of people trying to steal their information.  It’s no different than having a safe or lock on your physical business location.  SkyCart! will keep your business information safe!  We understand how important your reputation is!

Can I use this website for more than product and service sales?

 

Yes, our software is very easy to use!  Every package includes 15+ hours of custom design services.  We'll add products, variations, and other web pages to help describe an accurate picture of your business.  You can create web pages for product information, company history, staff bio’s, and other events.  The best part is that you can make changes any time of the day or night!  Our staff at N.E.W. Results, LLC is here to help you get the right data on the Internet and in front of your customers, so you can be a wild success! You're in full control.

What is Quebert and why is this included?

 

Quebert is an Email Marketer.

Selling products and services on-line means that you’ll have a customer list, most likely multiple lists.

You can use Quebert to automatically stay in touch, keep customers up to speed with your business growth; new products or new services.  It’s also a great way to pre-qualify prospects that visit your site looking for more information.  Quebert uses Autoresponder technology to send automated emails in small chunks to kick off conversations with your customer.  If they are still in your list at the end of the two or three email cycle, then they are going to be a good lead for you to follow up with.

Please visit the Quebert.net site and look around.  We have a great video you can watch in 8 minutes that will explain the whole system.  If you don’t want it after you’ve seen the video, we can remove it from your shopping cart package, no questions asked!

  

What is SEO and how can it help me?

 

SEO means Search Engine Optimization.


Your site will already be SEO ready for Google and Yahoo and MSN, but if you don’t tell them about your site on a monthly basis, it would be like opening a shop down a dark alleyway.
 

We include this marketing package with every sale to help get you noticed and registered with top search engines, pro-actively.  Our goal is for you to succeed.  We believe that promoting your services and products through an SEO package is the best way to start off on the right foot.

If you still have questions about this then please ask.  There is no such thing as a dumb question.  The Internet is confusing enough, right?

Your start up pricing seems much higher than other carts I've looked at, why?

 

SkyCart! is a full service shopping cart package.  We include everything you'll need and provide lifetime service. 
What this means is that we take care of all of the steps, customization, and web hosting, security, and marketing.  You're in control, but not alone.

Other software is just software.
You still need to download it, install it, buy all of the services, and customize the software to fit your business.

When you work with our design programmers, we'll take care of everything and there are no hidden or additional charges.

Please contact us if you have any questions or need assistance comparing another company's cart software to our SkyCart!
We will tell you if they have a better deal, no kidding!

Our Goal is to help you succeed.  If that means sending you to another company, we'll do it.
Of Course we believe that we have the best cart, service, and price but know that you are looking for someone that you can trust.

We'd like to earn your trust by being up front and honest every step of the way!

How do I get started, what’s the process?

   

First, let’s reserve you a domain name if you don’t already have one. - yourcompanyname.com, .net, .ort, .biz, or .us


Then, let’s talk about what you’d like to sell; products or services or both.


Then, tell me if you plan to accept payment through the Internet or accept payment information and process it off line.


Then, tell me what your time frame is or if you have any major promotions coming up.


Then, we can get started with your admin account, adding products, pages, and other configuration details.

We can have you up and running inside a few days.

 If you have other questions, don't hesitate to ask.  We're here to help!
  (920) 246-8875, Ask for Jeff - Yep, that's right - You'll get to talk to a real person!